Disclaimer: We kindly ask for your understanding and patience due to the current COVID19 situation. Due to COVID19, shipping will be delayed for all countries. We will continue to work to deliver products as soon as possible while we keep our close attention on the situation. We sincerely apologies for any inconvenience and thank you for your understanding. 


By completing a purchase through this website, you are agreeing to these policies and terms.  Please let us know if you have any issues with your order within 35 days from the date of your order.

Canadian Shipping

FREE standard untracked shipping is available for all Canadian orders!


Please allow 2-5 business days for order processing and handling before your order is shipped out. For Canada orders, please allow up to 5 additional business days for shipping. Note that we aim to exceed these timeframes significantly, but many aspects of shipping are out of our control.


Tracked Canada Post shipping is available to purchase during checkout. The price and estimated delivery time will depend on your location (approx $12 - $30 and 2-10 business days). Tracking numbers are not provided unless you have purchased tracked shipping.


Canada Post estimates a 10-business day delivery time across Canada (but it can take up to 6 weeks).


Lost Package: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.


Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.


If you experienced an issue with your order and have purchased route insurance, please contact us within 7 business days and no later than 30 days of your shipping date, and will file a claim with Route insurance on your behalf. Our email address is hello@wildpier.com 


If you did not purchase the Route Protect Insurance and you have not received your package, please contact us to see if we try to see if we can help locate your package, although please note that we can not guarantee that your package can be found or replaced. Our email address is hell0@wildpier.com 


Please note that due to Covid-19, we are unable to guarantee shipping timeframes. We do not provide refunds due to shipping exceptions/delays.


For current delivery times, please visit Canada Post's website: https://www.canadapost.ca/tools/pg/manual/PGdeliverystds-e.asp#2080569


Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.


Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods or because of Covid-19. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

USA Shipping

FREE standard tracked shipping via USPS is available for USA orders over $30.00 CAD!


Please allow 2-5 business days for order processing and handling before your order is shipped out. For USA orders, please allow up to 7 additional business days for shipping. Note that we aim to exceed these timeframes significantly, but many aspects of shipping are out of our control.


Quicker tracked Canada Post shipping options are available at available to purchase during checkout. The price and estimated delivery time will depend on your location (approx $12 - $30 and 2-10 business days). Please note that the “Small Packet” shipping option is untracked. 


Please note that due to Covid-19, we are unable to guarantee shipping timeframes. We do not provide refunds due to shipping exceptions/delays.


Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.


Lost Package: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.


Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.


If you experienced an issue with your order, please file a claim with Route’s team here.


If you did not purchase the Route Protect Insurance and you have not received your package, please call your local USPS Post Office and provide them with your tracking number. They have geo-tracking software which can help determine the exact location of your package.  


We always suggest using tracked shipping or purchasing the Route Protect Insurance. If you decide not to purchase the Route Protect Insurance and you have not received your package, please call your local USPS Post Office and provide them with your tracking number. They have geo-tracking software which can help determine the exact location of your package. We will not be able to offer any compensation in the form of a replacement or a refund if the product gets lost in the mail system.


Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods or because of Covid-19. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

International Shipping

We ship anywhere in the world (within Canada Post's guidelines), with the exception to the following locations: Afghanistan, Lebanon, Oman, Pakistan, Palestinian Territories, Qatar, Saudi Arabia, Sri Lanka, Sudan, Tajikistan, and United Arab Emirates due to Covid-19 shipping restrictions. 


FREE standard tracked shipping is available for International orders over $75.00 CAD (estimated delivery time is 10-30 business days, however it can take up to 6 weeks for your order to arrive). 


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


Our international shipping tracked and untracked options pricing ($12.00 CAD to $30.00 CAD) and estimated shipping time (15-30 business days, however it can take up to 6 weeks for your order to arrive) will depend on your location.


Lost Packages: We’ve partnered with Route Protect - a package protection and tracking solution - to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. 


Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.


If you experienced an issue with your order and you purchased Route Protect, please file a claim with Route’s team here.


Please note that the “Small Packet” shipping option is untracked.We always suggest using tracked shipping or purchasing the Route Protect Insurance. If you decide not to purchase the Route Protect Insurance and you have not received your package, please call the shipping partner indicated in our shipping confirmation email and provide them with your tracking number. We will not be able to offer any compensation in the form of a replacement or a refund if the product gets lost in the mail system.


Delivery delays can occasionally occur. Depending on your location, it can take up to 6 weeks for your items to arrive. 


Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods or because of Covid-19. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

Shipping time examples

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.


Canada: 4 - 15 business days. Please note that due to Covid19 delays, your item may take up to 6 weeks to arrive.

USA: 5 - 15 business days. Please note that due to Covid19 delays, your item may take up to 6 weeks to arrive.

Europe: 15 - 35 business days. Please note that due to Covid19 delays, your item may take up to 6 weeks to arrive.

Australia: 15 - 35 business days. Please note that due to Covid19 delays, your item may take up to 6 weeks to arrive.

For current delivery times, please visit Canada Post's website here.


Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.


Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods or because of Covid-19. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

What is Route Shipping Protection?

Please note that Route is only available for orders where tracked shipping was purchased.


What is Route?


Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.


You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. 


Haven’t downloaded the app yet? Download the app here.


Purchased Route Protect and looking to file a shipping issue online? 

File a claim here.


Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.


How Does Route Work?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.


Need to file a claim?

File a claim here.


How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.


When Should I File a Claim?


Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered


Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur


Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date


For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date


What if My Order Never Arrives or is Stolen?

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.


If your order has not arrived, please file a claim with Route here.


What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.


If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route here. All of Route’s policies are listed here


If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at hello@wildpier.com and we will be happy to work with you to remedy the situation.


How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.


You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.


Haven’t downloaded the app yet? 

Download the app here


What are Route’s Terms and Conditions?

Route’s terms and conditions are listed here.


Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

My package is showing as 'delivered' but I don't have it. Help!

Oh no! Sometimes a package will be marked as delivered by the shipping carrier prematurely, however, If you have purchased Route insurance, please file a claim immediately by clicking here


If you haven't purchased Route insurance, we suggest the following: 


If you are located in Canada:

- Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days.

- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.

- Contact your local Canada Post office. Make sure you contact your local post office (this is important!) and not the Canada Post hotline. Ask who delivered the package, and ask for the details of that day's delivery. Canada Post will generally be helpful with providing this type of information.

- If the package still does not show up, please contact Wildpier Beauty for next steps. Canada Post claim times can vary. Please note that Wildpier Beauty cannot reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property. 


If you are located in the USA:

- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days. This is usually the case when it comes to these types of situations. 

- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.

- Contact your local USPS post office. Make sure you contact your local post office (this is important) and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS will generally provide helpful information.

- If the package still does not show up, please file a claim with USPS by clicking here. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. 


If you are located outside of Canada and the USA:

- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package. If there was no note, please check the tracking on your order to see if it indicates that the parcel is available for pick up.

- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services will generally provide helpful information.

- Contact us for additional assistance. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. 

My package is being 'returned to sender'. Help!

If your package is returned to us due to an incorrect/incomplete address, we are charged a $5.00 USD fee for the package to be returned to Canada. This $5.00 USD fee will be deducted from your order should you wish to obtain a refund or redelivery. 


Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.


For re-delivery of any returned orders due to incorrect (or incomplete) addresses or uncollected packages, the customer is responsible for the additional shipping charges to deliver the package to the correct address however we highly suggest to place a new order instead to ensure that your shipping information is correct. 

Duties, taxes, damages, and other important information

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


Customs, Duties and Taxes

Wildpier Beauty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).


Tracking Numbers

Tracking numbers are not provided unless you have purchased tracked shipping. Please note that the “Small Packet” shipping option is untracked. Please make sure that your delivery address is correct prior to completing your order to avoid delays. Once your order is dispatched, we can not change the shipping address.

 

Damages

Wildpier Beauty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


Lost Orders

If your order is deem lost (which means there has not been a tracking scan for 30 days), please contact us for next steps. 


Please note (super important!)

Wildpier Beauty can not grant a refund if your item is in transit.


Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.


If your package is returned to us due to an incorrect/incomplete address, we are charged a $5.00 USD fee for the package to be returned to Canada. This $5.00 USD fee will be deducted from your order should you wish to obtain a refund or redelivery.