Free shipping on all Canadian orders. Estimated delivery: 6 to 10 business days (may take up to 5 weeks in very rural areas).

Tracked Shipping is available at checkout with an estimated delivery of 5–10 business days. All Canadian orders ship via Canada Post or Chit Chats.

For current delivery times, please visit Canada Post's website here.

Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

Free Tracked Shipping on all U.S. orders over $26 USD.

Orders ship duty-free and tariff-free within the U.S.

All U.S. orders ship via USPS or UPS with tracking. Orders under $26 USD can select tracked shipping options at checkout.

Estimated Delivery: 4-6 business days from our Alabama warehouse.

Delivery times are estimates. In rare cases where we ship from our Canadian facility, please allow up to 7 additional business days. While we work hard to get orders to you quickly, carrier delays can occur, especially during peak seasons. We're unable to guarantee specific delivery dates.

Free Standard Shipping on orders over $60 CAD.

All prices include UK VAT, so there are no customs fees at checkout or delivery.

Orders ship via PostNL and Royal Mail with an estimated delivery of 6–20 business days.

In rare cases, your country may assess additional import fees upon delivery, which would be your responsibility.

Please note: Delivery times are estimates only. While we strive to exceed these timeframes, carrier delays can occur during peak periods. We're unable to guarantee specific delivery dates.

Free Standard Shipping on orders over $60 CAD (or local equivalent).

Estimated delivery: 6–20 business days via PostNL or Canada Post.

Prices shown do not include duties, taxes, or VAT. Your country may assess these fees upon delivery, and you are responsible for all import charges.

Please note: Delivery times are estimates only. Wildpier Beauty is not responsible for carrier delays, especially during high-volume periods. In rare cases, delivery may take longer than estimated. We are unable to guarantee specific delivery dates.

We ship worldwide via PostNL and Canada Post.

Free Standard Shipping on orders over $60 CAD.

Estimated delivery: 10–30 business days (up to 6 weeks in some regions)

For orders under $60 CAD, tracked and untracked shipping options are available at checkout, ranging from $8–$30 CAD depending on your location.

International customers may be subject to customs duties, taxes, or VAT upon delivery. These charges are the responsibility of the customer.

Please note: Delivery times are estimates only. We are not responsible for carrier delays, especially during peak shipping periods.

What is Navidium Shipping Protection?

Navidium Shipping Protection is an optional shipping protection service where, in the event of an incident (the order is damaged, lost, or stolen during transit), we will immediately re-ship any damaged, lost, or stolen products.

What do I get with Navidium Shipping Protection?

If you place an order with Navidium Shipping Protection, and your order is damaged, lost, or stolen during transit, then we will immediately send you a free replacement of any impacted items. Impacted items refers to any products on your order that were damaged, lost, or stolen during transit.

Is Navidium Shipping Protection refundable?

No. Once your order has been shipped, your Navidium Shipping Protection has been "used" and is no longer refundable. 

Can I can a re-ship if I put in the wrong delivery address?

If you placed an order with the wrong shipping address, and the order is delivered, we are unable to re-ship your items under the Navidium Shipping Protection. The same applies if you contact us to have your address changed, and your order has already been despatched, and the courier is unable to successfully re-route the package to you.

What happens if my order is damaged, lost, or stolen during transit and I do not have Navidium Shipping Protection?

Our typical claim process is to lodge an enquiry with the courier. The duration of the enquiry (until we have a final response or resolution from the courier) normally takes 2-3 weeks. 

If you do not have Navidium Shipping Protection, you will need to wait for the courier enquiry to be completed. We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier. If the courier is unable to locate your missing item, we are not responsible to re-ship or to provide a refund for your missing item(s).

If you do have Navidium Shipping Protection, we will immediately re-ship any impacted items. We will then lodge an enquiry with the courier, and will follow this through ourselves.

Can I get a refund instead of a re-ship?

No. Navidium Shipping Protection entitles you to a re-ship of any impacted products on your order, and not a refund.

Oh no! Sometimes a package will be marked as delivered by the shipping carrier prematurely, however, If you have purchased Navidium shipping insurance, please send us an email immediately at hello@wildpier.com. 

If you haven't purchased Navidium insurance, we suggest the following: 

If you are located in Canada:

- Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days.

- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.

- Contact your local Canada Post office. Make sure you contact your local post office (this is important!) and not the Canada Post hotline. Ask who delivered the package, and ask for the details of that day's delivery. Canada Post will generally be helpful with providing this type of information.

- If the package still does not show up, please contact Wildpier Beauty for next steps. Canada Post claim times can vary. Please note that Wildpier Beauty cannot reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property. 

If you are located in the USA:

- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days. This is usually the case when it comes to these types of situations. 

- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.

- Contact your local USPS post office. Make sure you contact your local post office (this is important) and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS will generally provide helpful information.

- If the package still does not show up, please file a claim with USPS by clicking here. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. 

If you are located outside of Canada and the USA:

- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package. If there was no note, please check the tracking on your order to see if it indicates that the parcel is available for pick up.

- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services will generally provide helpful information.

- Contact us for additional assistance. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. 

If your package is returned to us due to an incorrect/incomplete address, we are charged a $8.00 USD fee for the package to be returned to Canada. This $8.00 USD fee will be deducted from your order should you wish to obtain a refund or redelivery.

Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.

For re-delivery of any returned orders due to incorrect (or incomplete) addresses or uncollected packages, the customer is responsible for the additional shipping charges to deliver the package to the correct address however we highly suggest to place a new order instead to ensure that your shipping information is correct. 

SHIPPING POLICY

By completing your purchase, you agree to these terms. Please contact us within 35 days of your order date if you have any issues.

ORDER PROCESSING
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

TRACKING
Tracking numbers are only provided with tracked shipping options. "Small Packet" shipping is untracked. Please ensure your delivery address is correct before checkout -we cannot change addresses once orders are dispatched.

CUSTOMS, DUTIES & TAXES
USA orders: Most orders ship from our Alabama warehouse and are duty-free and tariff-free.

UK orders: VAT (20%) is included in your final price. However, if any additional customs fees are imposed, these are the customer's responsibility.

All other international orders: Wildpier Beauty does not include or prepay customs duties, taxes, or VAT. You are responsible for all import fees assessed by your country upon delivery.

If you refuse delivery due to customs charges and your package is returned to us:

• Reshipment requires purchasing a new shipping label
• Abandoned orders are subject to a 25% restocking fee plus $15 shipping fee (if original order qualified for free shipping)
• Canada Post charges us a $9 USD return fee, which will be deducted from any refund or reshipment

LOST OR DAMAGED PACKAGES
Wildpier Beauty is not liable for packages lost or damaged during shipping. We strongly recommend:

• Purchasing tracked shipping options
• Adding optional Navidium Protect shipping insurance at checkout for protection against loss, theft, or damage in transit

If your package is lost (no tracking scan for 30+ days) or arrives damaged, please contact us for next steps. Save all packaging materials before filing any claims.

DELIVERY TIMES
Delivery estimates are not guarantees. We are not responsible for carrier delays, especially during high-volume periods. Delivery may take up to 6 weeks in some cases.

REFUNDS & RETURNS
Refunds cannot be issued while your order is in transit. Once delivery is confirmed as lost or your package is returned to us, refund options will be available per our return policy.

CUSTOMER RESPONSIBILITY
We cannot provide refunds or replacements for:

• Incorrect or incomplete shipping addresses provided by the customer (including missing apartment/unit numbers)
• Stolen packages (please provide a secure delivery location)
• Packages delivered to neighbors
• Refused customs/duty charges

IMPORTANT: Once your order is fulfilled, the shipping address cannot be changed. Double-check your address before placing your order.