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Subscription Info

Save 15% when you sign up for our subscription plan! A minimum pre-payment for two subscription orders is required. Depending on your subscription order, this means every 1-2 months, you’ll get a brand-new glove, sponge, or towel!

 

Can I make a change to my subscription order?

Once you have paid for your order, it is immediately sent to our warehouse for processing. Unfortunately, we are unable to make any changes to your order once it has been billed. This includes changing your shipping address, items in your order, or the payment method used. We recommend checking your subscription account and confirming that your information that we have on file is correct prior to your next billing date or before submitting a subscription order!

 

My subscription order is being shipped to the wrong address!

If you have already paid for your order, we are unable to change the shipping address. If you have yet to pay for your order and your order will be mailed to the wrong address, please email us at hello@wildpier.com and we will try to reroute your order.

Don’t forget that you can always update your shipping address on your subscription account page!

 

When will my order be shipped?

After successfully completing your subscription order, your order will be shipped within 72 business hours of the billing date.

If you have purchased tracked shipping, please keep a close eye on your shipping confirmation email as your tracking number will have the most up-to-date tracking information.

 

I haven’t received my order but it’s marked as delivered?

This can happen from time to time, usually due to a mailing delivery error where the shipping carrier has marked your package as delivered prematurely. Usually your package will be delivered in five business days. If your package still hasn’t arrived after five business days (after being marked as delivered), please contact us at hello@wildpier.com.

 

My order tracking status has not been updated in while and has been stuck in the same location!

Due to COVID-19, orders can occasionally remain without a tracking update for up to 10 business days. This can happen from time to time but is considered normal during these unprecedented time. Please contact the carrier and reference your tracking number if there is no movement with the order for longer than 10 business days.

 

My order was returned to Wildpier Beauty!

Please contact us at hello@wildpier.com as soon as possible. This happened usually when there is an error with the shipping address. Wildpier Beauty is charged $5.00 by each shipping carrier when this happens. This $5.00 is not recoverable and will be required to be reimbursed by the customer should the customer wish for the package to be re-sent.